frequently asked questions

Here you will find our most frequently asked questions.
If you cannot find an answer to your question, get in touch and we look forward to helping you.
Our customer service team is available from 10am to 4pm Monday to Friday.

Does eurowalls™ have showrooms? 

eurowalls™ is an online-only wallpaper store, and we don't have physical showrooms.

However, we have an innovative approach to ensure that your home becomes our showroom. We understand the importance of seeing and feeling the wallpaper before making a purchase decision. That's why we offer sample deliveries right to your doorstep.

You can conveniently order samples of our wallpaper designs, and we'll deliver them to you so you can see how they look and feel in your own home.

Our warehouse in Sydney enables us to deliver products to customers across both Australia and New Zealand. We take pride in our efficient delivery system, ensuring that your orders reach you promptly and in excellent condition.

Who owns eurowalls™?

At eurowalls™, we take great pride in being a local family-owned and operated company since 2008. We have deep roots in the community, and our commitment to quality and customer satisfaction has been the driving force behind our success.

Being a family-owned business allows us to provide a personalised and attentive experience to our customers, ensuring that you receive the highest level of service.

Thank you for considering eurowalls™ for your wallpaper needs.

We look forward to serving you and helping you transform your space with our beautiful selection of wallpapers.

I'm an Interior Designer, can I open an account?

Yes, we can assist you with your next project. Please refer to our trade page.

I can't find the wallpaper I want on your website, can you help?

Yes. Please contact us for further assistance.

What is the size of samples?

Samples are for colour and texture reference only and will not show an entire pattern repeat.

Samples come in different sizes but mostly are approx. A4 in size.

Why samples are not free?

We purchase samples from manufacturers, we fly them & stock them in our Sydney & Auckland warehouses & have dedicated staff preparing them for you. All of that comes at great cost, so we simply share a bit of that cost with you.

Why samples are sent in express post envelopes?

Firstly, we want you to get them as fast as possible & secondly you are provided a tracking number so you can have that extra piece of mind that they will come to post often gets lost in standard mail!

How many rolls do I need?

Please use our roll estimator to calculate how many rolls of your chosen wallpaper you require.
The roll estimator excludes calculation of windows and doors and is an estimate only.

Please contact your installer for a precise calculation or contact us for an estimation.

What is the cost of delivery?

Delivery of your wallpaper rolls are calculated at checkout. For samples there is a small delivery fee. Shipping for A4 Samples is calculated at checkout.

How long does delivery take?

Delivery will vary depending on stock availability. Please refer to ordering and delivery on our website for current lead times.

Can I request next day delivery?

Unfortunately we cannot guarantee next day delivery. If the wallpaper you choose is in stock in our warehouse, we can use a special courier at an additional charge. Please contact us during business hours for any urgent orders .

Otherwise please refer to the ordering & delivery information on our website.

How do I know if my order has been received?

You will receive a confirmation email.

What happens if my wallpaper is out of stock?

We will email you advising you of a revised delivery date. There are occasions when we have to manufacture wallpaper to satisfy your order and lead times will vary. If there is a delay with your order we will contact you within five (5) working days of the order being received.

If I have not ordered enough wallpaper, can you match a batch number for me?

You should always allow for waste as we cannot guarantee matching the batch numbers for future orders. Please contact us with the batch number you require and we will do our best to help.

If the wallpaper is faulty what is your returns policy?

eurowalls™ responsibility only applies for product faults during manufacture. Please note that you should check all wallpaper products and matching batch numbers for faults before hanging by yourself or with your installer.

If your product is faulty, please refer to returns & refunds policy on our website.

NOTE: We do not warrant installation, or product following installation.

Can I pick up or return to you?

We are an online business only. We will accept returns for faulty product only.

Please refer to our returns & refunds on our website

Exchange rates

When you place an order, eurowalls prices are converted to your local currency which change automatically with market exchange rates.

Price rounding

Exchange conversions may cause eurowalls store prices and shipping rates to have inconsistent price endings. To avoid this, store prices will automatically round prices to the most common denominator for your currency at checkout.

What forms of payment does eurowalls™ accept?

eurowalls™ accepts major credit cards including Visa, MasterCard. We also accept PayPal.

Is my payment secure?

eurowalls™ uses VeriSign SSL encryption technology to scramble your sensitive data and provide maximum security over the internet.

Congratulations on purchasing your wallpaper from eurowalls.

There are a few important things you need to know before proceeding with the installation of your new wallpaper.

Please read the following IMPORTANT WARRANTY INFORMATION prior to opening and installing your new wallpaper.

How do I install wallpaper?

We recommend the use of professional installers. Please contact us for our preferred suppliers in your location.
If you are comfortable to install yourself, please follow the instructions on the manufacturers label included with each wallpaper roll delivered.

What adhesive should I use on my wallpaper?

Different wallpapers require different adhesive, Contact us or purchase the online recommended adhesive in your cross sell cart.

NOTE: eurowalls™ fire ratings and tests were carried out using our recommended adhesive. If a fire certificate is required for your project, you will need to purchase the correct adhesive to ensure compliance under the BCA.

Can I buy the adhesives and tools to do the whole job?

Yes, we have a full range of decorating tools available on our website.

Why do some papers say to paste the wall?

Technology in wallpaper manufacture has advanced since the original classic paper, dating back to the 1970's or earlier. The introduction of polyester fibres in paper pulp, means non-woven wallpaper does not expand when wet and therefore does not need to soak before being installed. With this new technology of non-woven products, adhesive can only be applied directly to the wall.

However, there are some paper products still sold in the market and they will need to be applied in accordance with the directions of the manufacturer's label. This is especially important for grass-cloth and sisal products. We always recommend installation by a professional installer, so please do not hesitate to contact us for advise and/or recommendations.

Must I use a lining paper?

This depends on your wall. If you have imperfections on your wall we recommend the use of lining paper. It is also good practise if you are new to wallpaper hanging. You must use the same adhesive for your lining paper as your wallpaper.

What does the pattern match on my wallpaper mean?

Most wallpaper is printed on rollers and therefore each wallpaper pattern has a repeat. Some common pattern repeats are: 

Straight match
 - means that the pattern matches across the width of the wallpaper. The label of the wallpaper will tell you how often the pattern repeats.

Offset match - sometimes called a half-drop, means the match is obtained by halving the repeat. For example a label might state a 53/26.5cm offset match. This means the design repeats every 53cm and the point at which they match from left to right is every 26.5cm.

Free match - means there is no matching required. It is the easiest product to hang, as no matter how the strips of wallpaper are hung, no visible join or seams.

What is a batch number?

Wallpaper is printed in batches of rolls. It is important to have the same batch number, to ensure colours match exactly on installation.
The batch number is usually located on the wallpaper label close to the pattern number.

What is non-woven wallpaper?

Non-woven substrate is a relatively new technique where polyester is added to paper. To make this substrate: 70% of woodpulp and 30% of polyester is mixed and bonded together for extra strength and dimensional stability. It is the latest technology in wallpaper, creating easier application & easy removal whilst enhancing textures.  

With Non-woven you are only required to apply adhesive to the wall during installation to make it easy for DIY - but don't apply on both as it will over-saturate the product and bleed through.

No, wallpapers itself are not waterproof as they are made out of paper, but you can still apply them in bathrooms or powder rooms, as long as wallpaper is not near running water (ie. inside shower cabin), bathroom is well ventilated and mould free. Wallpapers have some water resistance but not much and keeping them dry at all times will provide you with long lasting usage.

When using an offset design match, also called drop match, the design expands beyond the width of one roll and therefore needs to match the strips around it both horizontally and vertically. Offset designs are the most difficult to align and require you to determine which strips will go where before you begin. The half-drop match repeats at the ceiling line on every other strip creating a diagonal pattern sequence. Offset matches also require more wallpaper and create more waste. You would need three strips of wallpaper to repeat the vertical design.

Straight match matches across the wallpaper, or in other words it matches the pattern from the other side of the strip. It is not complex, and you will easily be able to see how the strips need to be hung to make a seamless pattern across the wall.

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