warranty information

Congratulations on purchasing your wallpaper from eurowalls, we are here to help with your genuine concerns, our priority is your satisfaction. Please help us, help you.

IMPORTANT WARRANTY INFORMATION

There are a few important things you need to know before proceeding with the installation of your new wallpaper:

1. Upon receiving your wallpaper, please check the visible manufacture label on the rolls and ensure your rolls have both the same product code and the same batch number. The batch number is usually a digit sometimes with letter next to the product code i.e. 5A or 2. Please contact us if the batch numbers or product codes do not match prior to opening.

2. Once batch numbers have been checked, remove the roll from the packaging and unroll the first few metres to check for any print errors or any unusual markings on the wallpaper. This is very rare, but sometimes during production, small errors can occur. Please contact us if there are any defects on the roll, prior to installation. Our warranty does not extend to wallpaper once it has been installed on your wall.

3. Before you commence installation or apply adhesive, please proceed with cutting the product to the desired lengths. Check that your drops align and there are no issues with matching the pattern. Please contact us if the patterns do not align prior to installation. Our warranty does not extend to wallpaper once installed on your wall.

4. Please make sure that your wall is smooth and absorbent so the adhesive will stick to the wall and hold wallpaper when installed.

If you are satisfied with the above 4 points, please read the instructions on the back of the manufacturers label. You are now ready to install, but note our warranty does not extend to wallpaper once installed on your wall.

Finally, always make sure you use the appropriate adhesive, as different wallpapers require different types of adhesive. eurowalls offers a range of adhesives appropriate for our products. If you are not sure you have the correct adhesive, please contact us prior to installation for the correct adhesive.

Once the rolls are opened and you accept that there are no faults and proceed with installation our warranty expires. We do not take any responsibility for product defects once adhesive is applied or the wallpaper is installed.

Please make sure when using a professional installers that they accept the above terms. If you or your installer has any questions, please contact us

We do not warrant installation under any circumstances.
eurowalls does not refund for incorrect choice or incorrect quantity.

If you consider the wallpaper to be faulty, please return all rolls together with your invoice and the manufacturers label for our assessment.

Address:

Australian Warehouse:

Warehouse 1, 51 Bourke Road, Alexandria NSW 2015

New Zealand Office:

6B, 77 Cook Street, Auckland City 1010

 

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