returns & refunds
At eurowalls™, we strive to provide a hassle-free return process for relevant products. Here's everything you need to know about returning specific goods:
Returnable Goods:
If you wish to return the following goods in their original condition, you can do so:
(a) Wallpaper & Smart Murals (non-custom) from stocked items;
(b) Adhesives unopened.
Please note that a 40% restocking fee will apply, and any return freight costs will be deducted from your refund. We want to make sure you're aware of this before initiating a return.
Non-Returnable Goods:
While we try our best to accommodate returns, there are some goods that cannot be returned:
(a) Any goods that have been held by you, your designer or agent for more than seven days.
(b) Any goods that are not in their original condition.
(c) Any goods that are specifically manufactured as made-to-order ("mto") items, unless they are faulty. This includes Custom Murals.
Full Refunds in Specific Circumstances:
We'll happily provide a refund under the following circumstances:
(a) If the product is deemed faulty or defective by our technical team and a replacement is not available at that time. Please refer to the Claims section below for more details.
(b) If the product received doesn't match the advertisement, description, or the sample you ordered. Please refer to the section on Natural Fibres in our terms & conditions.
Please note that we do not offer refunds for incorrect choices, overruns, incorrect quantities, or for calculations provided by our customer service team or online roll estimator. It's important for you to accurately assess the quantity you need before making the payment. If you have any questions, you can refer to the consumer code within your state or country for more information on these terms.
Installation and Warranty:
We take responsibility for product faults and defects that occur during manufacture. Before installation, please thoroughly check all products and matching batch numbers for any faults. If you find a defect or fault, our technical team will assess it, and if accepted, we'll provide a full replacement. It's crucial to follow the installation instructions recommended by the manufacturer, including the use of proper adhesives. If the instructions aren't followed and a fault or defect arises during or after installation, we cannot accept responsibility. For the best results, we recommend professional installation. If you choose to install the product yourself (DIY), please note that you do so at your own risk.
Timeframe for Claims:
If you need to make a claim, please do so within 14 days from the date of delivery. We want to address any issues promptly.
Claims Process:
To make a claim regarding a faulty or defective product, please contact us. Provide your invoice number, date of receipt, application method, a detailed analysis of the fault or defect, and a digital image showcasing the issue. In some cases, we may ask you to return the faulty or defective product to us for assessment by our technical team. If required, you will be responsible for the return shipping costs. If it's determined that the product is indeed faulty or defective, we'll refund the delivery cost (as reasonably determined). We'll offer a replacement for the faulty or defective product. If a replacement is not possible, we'll provide a full refund.
Returning Products:
If you need to return a product, please send it to our Sydney Warehouse at the following address:
Australia:
6/30 Maddox St, Alexandria NSW 2015
Our Liability:
Our liability for any fault, defect in quality, condition, description, delivery delays, or fitness for purpose is limited to the purchase price of the specific goods. Please note that we are not responsible for any labor or liquidated damages under any circumstances.
If you have any further questions or need assistance, please don't hesitate to contact us. We're here to ensure your satisfaction with our products and services!
